Public website and work portal. This website presents our company and contact details. The work portal is separate and accessible only via VPN. This site does not provide account sign-in, registration, document uploads or online payment. Enquiries are sent by email.
Last updated: 28 September 2026
1. Provider
The website trustbuildpro.bg, the Client Portal and the Request Portal are operated by Trust Build Pro EOOD, UIC 206452103, address: 73B Ralevitsa Street, Sofia 1404, Bulgaria, phone 0895 45 32 44, email trustbuildbg@gmail.com (hereinafter “TBP”).
By using the website and portals, you accept these terms. Contracts with TBP take precedence where their provisions differ.
2. Client Portal
2.1. Access
- Access is granted to representatives of organisations and individuals who are clients or prospective clients of TBP: municipalities and institutions, companies, consortia, homeowners' associations and private individuals.
- Registration is confirmed by email and approved by TBP. The organisation's representative may grant colleagues access with the following roles: representative / manager (submits and accepts documents), expert (prepares documents without submitting them) and observer (view only).
- The organisation is responsible for ensuring that people granted access are authorised to act on its behalf and for withdrawing access when that authority ends.
- Keep your password confidential and do not share it. Notify TBP immediately if you suspect unauthorised access.
2.2. Documents
- A document is created as a draft that TBP cannot see. Selecting “Submit” assigns it an incoming reference number with a date and time, and locks it against editing. TBP's outgoing documents receive an outgoing reference number when sent.
- A submitted document is deemed received by TBP when it is registered. Where the contract or law requires a signature or a particular form, attach a signed document, including one signed with a qualified electronic signature.
- TBP may return a document for additional information with a deadline. Only the specified sections may then be edited, and the document is resubmitted under the same reference number as a new version. All versions are retained.
- TBP's reports, records and payment requests are accepted or returned with comments through the portal. Portal deadlines and reminders support the workflow but do not change contractual deadlines.
- The action history — who did what and when — is recorded automatically and serves as evidence between the parties.
2.3. Files and content
- Upload only files you are entitled to provide, free of malicious code. Permitted formats and the maximum size are indicated at upload.
- Portal information is confidential between TBP and the relevant client and is used only for contractual purposes.
3. Request Portal (subscription service)
- The contents of the plans, prices and processing times are specified when selecting a plan and in the subscription confirmation.
- Consumers — individuals acting outside their professional or commercial activity — have the rights provided by the Bulgarian Consumer Protection Act, including withdrawal from a distance contract within 14 days, subject to statutory exceptions, such as a service already fully performed with their express consent.
- Processing results are provided for the subscriber's use in the specific matter and do not replace design documentation or an assessment prepared and signed by a qualified professional, unless expressly agreed.
4. Availability and liability
- TBP takes reasonable care to keep the website and portals operating continuously but does not guarantee uninterrupted availability. Maintenance or circumstances beyond TBP's control may cause interruptions. If an interruption occurs on the last day of a contractual deadline, notify TBP by email or phone and send the document as soon as the portal is available again.
- TBP is not liable for damage from unauthorised account use caused by failure to safeguard a password, or for the contents of files uploaded by users.
- TBP may suspend access for a user who breaches these terms or threatens system security.
5. Personal data
Personal data processing is described in the Privacy Policy, and cookies in the Cookie Policy.
6. Changes, complaints and disputes
- TBP may amend these terms. The new version is published on this page with its update date, and portal users are notified of significant changes.
- Send questions and complaints to trustbuildbg@gmail.com; we respond within a reasonable time. Consumers may also contact the Bulgarian Commission for Consumer Protection.
- Bulgarian law applies. Disputes are settled by mutual agreement or, if that is not possible, by the competent Bulgarian court.